Publié May 8, 2024

Ceph L3 Engineer

Austin, TX, US

ID DE POSTE:
703012BR
CATÉGORIE D’EMPLOI:
Software Development & Support
TYPE D’EMPLOI:
Full-Time
POSTE ADMISSIBLE À UNE PRIME DE RECOMMANDATION:
Yes

DESCRIPTION DE L’EMPLOI

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Introduction

The IBM Storage Software team is looking for a Ceph L3 Engineer to join us in the SF Bay area, CA. Other locations like Austin in TX, Tucson in AZ, and Lowell in MA might be possible. In this role, you’ll be required to have a deep background in Linux storage system administration and development. In this role, you will deliver an outstanding sustaining experience to our Ceph and its layered product support teams and customers. You will be an escalation point for critical customer issues and a mentor across the globe for L2 Support Engineers and partners. As a Ceph L3 Engineer, you will need to have experience with large and complex systems and be able to think creatively, learn new things, and adapt to a constantly changing environment.

You will be part of the Storage Development Business of the Infrastructure organization with the following key responsibilities:

Responsibilities:
You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
You will be responsible for providing help to L2 support engineers.
You will be part of Ceph development teams where you must fix customer-reported issues to ensure our customers and partners receive an enterprise-class product.
You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.
You will need to understand our customer’s and partner’s needs and work with product management teams on driving these features and fixes directly into the product.

Required Technical and Professional Expertise
7+ Years of experience working as a L3, sustaining or development engineer or directly related experience.
Senior-level Linux Storage System administration experience, including system installation, configuration, maintenance, scripting via BASH, and utilizing Linux tooling for advanced log debugging.
Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
Must be able to work and collaborate with a global team and strive to share knowledge with peers.
3+ years of working with Ceph/Openshift/Kubernetes technologies.
Strong scripting (Python, Bash, etc.) and programming skills (C/C++).
Able to send upstream patches to fix customer-reported issues.
In-depth knowledge of Ceph storage architecture, components, and deployment.
Hands-on experience with configuring and tuning Ceph clusters.
Understanding of RADOS, CephFS, and RBD (Rados Block Device).

Preferred Technical and Professional Expertise
Knowledge of open source development, and working experience in open source projects.
Certifications related to Ceph storage and performance testing are a plus.
Familiarity with cloud platforms (AWS, Azure, GCP) and their storage services.
Experience with container orchestration tools such as Kubernetes.
Knowledge of monitoring tools (Prometheus, Grafana) and logging frameworks.
Ability to work effectively in a collaborative, cross-functional team environment.
Knowledge of AI/ML, exposure to Gen AI

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: – Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being – Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs – Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law – Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals – Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.