Network Security Support Engineer

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Analyze and resolve network security breaches and vulnerability issues in a timely and accurate fashion.
• Conduct user activity audits where required.
• Develop, implement, maintain and oversee enforcement of policies, procedures and associated plans for network, system administration and firewall that has been set my customer.
• Design and implement disaster recovery plan for network and firewall equipment’s. for IBM customer.
• Involve with preventive maintenance for network and security under MA by IBM contract to ensure network stability and performance.
• Assess any need for any security reconfigurations, rule implementation on firewalls and execute them if required.
• Recommend, schedule, and perform firewall security improvements, dormant, upgrades, RMA and reboot.
• Deploy, manage and maintain firewall systems under IBM MA and their corresponding or associated hardware’s.
• Manage network connectivity for Data Centers LAN and Wi-Fi for corporate network, Contact Centers, and regional branch offices. Users will be able to connect to network either through LAN or Wi-Fi to access to the corporate applications hosted on premise and in the public cloud such as Azure and AWS.
• Hardening of both firewall and network equipment’s (Switches & Routers) to follow IT security standard.
• Provide 2nd level support for any network and Firewall related incidents for both at the customer main office and regional offices.
• Manage and support network devices such as Firepower & Checkpoint Firewall, Palo Alto, BlueCoat, InfoBlox, IP address management system (DHCP/IPAM), Aruba Wi-Fi controllers/switches, Access Points, CISCO ACI Fabric/Controllers for all IBM customer that sign MA with IBM.
• Create and manage, User Management, Firewall Filtering Policy, etc.
• Troubleshooting and monitor incident case related with Firewall, such as Palo Alto, ASA, Checkpoint, Infoblox, CISCO and other related network device.
• Provides 2nd level support for any LAN or WAN network incidents related to customer issue on SD-WAN technology and be a point of contact to escalate the issue to any principle or vendor.
• Provide preinstallation, and installation to the new device, cabling, patching and other to all various of network LAN, WAN, WiFi, Security appliance and other to IBM customers.
• Provide and setup penetration test to customers.
• Creating all kind of report according to customer requirement such as RSA, incident report, project documentation, network/Firewall diagram, and security measurement.

Required Technical and Professional Expertise

• Check Point Certified Security Administrator (CCSA)
• Cisco Certified Security Professional – Security (CCNP – Security)
• Ability to troubleshoot and resolve problems in a systematic and logical manner, and maintain good communications with all relevant parties throughout troubleshooting process.
• Demonstrates keen interest in continuous learning and professional development.
• Must be fluent in the English language with proficiency in written and verbal English communication skills

Preferred Technical and Professional Expertise
As Shared Above